Mobile vouchers complaints increased use ... Valid even after refundable

Even after the validity period of the [financial newspaper sinmijin Korea News] Mobile Voucher can be a certain amount refunded. Korea Consumer Agency're experiencing steady consumer victims related to the recent increased use of mobile vouchers while extending the validity period and the balance refunded denied ventured to urge caution.

22 (a gift) Cacao According to the Korea Consumer Agency, SK Planet (Gifticon), KT M. House (machine Petit show), Win cubes marketing (based peuting), CJ E & M (kutu) and mobile that allows you to conveniently use a smartphone Gift Certificates are an increasing number of complaints consultation with the recent increase.

The Korea Consumer Agency shows a mobile voucher-related consumer complaints consult a result of the steady rise in 1372 received a total of 496 cases analyzed consumer counseling center last four years. This "denial of refund 'of effective institutions was the most common complaint in 246 cases (49.6%) was followed by 102 cases (20.6%).

The past two years, mobile vouchers until consumers purchase and experience the validity period expires, 260 people more than half of the 500 people who said they did not use paper vouchers. 117 patients did not receive a notification that a survey regarding the validity period expires.

According to the current law you can receive a refund of 90% of the unused amount after the expiration. However, many consumers lack the relevant information about the circumstances related thereto.

In fact, since November 2016 September 11 to 25th examining the balance refunded status of mobile vouchers five issuers result, 'SK Planet's balance refunded when using more than 60% and not more than 80% of mobile vouchers of less than ₩ 10,000 " was incorrectly described it is possible "," Winn marketing cube 'was also affiliated with the Centre if the issuer can not be responsible for delayed refund the balance to each other.

Methods such as mobile vouchers issued by companies 'new type of gift card standard agreement' and 'consumer dispute resolution criteria' compliance to be expired 5 days ago and extending to at least 3 times a user can whether and how such an email or text message It shall be notified by.

In addition, after the expiration (5 years from the stage, statute of limitations date of purchase) also need to inform consumers as to the possible refund of 90% of active funds.

Korea Consumer Agency has urged that the recommendations were for operators to comply with the standard mobile vouchers refunded fully aware of the relevant information for consumers to exercise strong consumer rights.

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